When you are dealing with bonded ADSL, one of the main points of the solution is to reduce exposure to line faults on ADSL. The point of splitting traffic over multiple ADSL connections, and applying a single IP range to the solution as a whole is that you have the benefit of true resiliency.

However, this does raise an more important question – how do you know? It is quite possible that you could be paying for three or four bonded ADSL lines, and only actually have one or two actually working. Ok, chances are you would notice the dip in speed eventually, but shouldn’t your bonded ADSL supplier be able to prove to you that they can offer better support than that?

At Evolving Networks, we make the industry’s most advance customer portal, our Enterprise Management Portal, available to all our bonded ADSL customers. Not only can you expect customer support that is truly outstanding – try us, unplug a line and see what happens – but you have true real time visibility of the performance of your bonded ADSL solution, wherever you are, 24 hours a day.

If one of the bonded links in your bonded ADSL solution develops a fault, you will know straight away, and you can sure that we know and that we are fixing it.

Yes you will, every bonded ADSL customer has a dedicated Account Manager and dedicated lead Technical contact.

Strong relationships with our customers are the foundation of our success and the reason our rapid growth is securely underpinned by exceptionally low customer churn. The reason our customers stay with us is that we set realistic expectations from the very first contact with a prospective customer, no crazy bandwidth predictions here, just honest advice about exactly what you can expect to see from a bonded ADSL solution.

This realistic expectation setting, coupled with exceptional delivery and fully transparent management platform is what sets Evolving Networks apart as a bonded ADSL supplier, and at all times your Account Manager is there to deal with any issues you may have.

We believe that our customers’ technical and account management continuity is as important as the continuity of their bonded ADSL connectivity.

Every Evolving Networks bonded ADSL customer has two main points of contact, an Account Manager and a Dedicated Technical Support contact. All Evolving Networks staff are UK based.

We deliver each bonded ADSL solution on time, on budget, and with the customer fully informed every step of the way. We then give every customer access to our Enterprise Management Portal, allowing them full visibility of their bonded ADSL solution, 24 hours a day, seven days a week.

This delivers full situational awareness, meaning that every customer can be sure their bonded ADSL solution is operating at full capacity, and can see their bandwidth utilisation in real time, as well as historical data transferred.

We realise however, that excellent customer relationships are built on more than just transparency and great solutions. The monitoring platform that underpins the Enterprise Management Portal allows us to deliver genuine proactive support.

If one of your lines fails, even though your bonded ADSL link will not lose connectivity, and you might not even know, we will be in touch straight away, and you can be sure that Evolving Networks are on the case. At all times, you will be supported by your own dedicated Technical Support contact.

Yes they are, when you sign up to a bonded ADSL solution from Evolving Networks you are working with the industry’s leading support organisation. In addition to our all UK based support team, you have access to the UK’s most advanced online portal, the Evolving Networks Control Panel.

The Evolving Networks control panel allows you to monitor the status and performance of your bonded ADSL solutions in real time. This puts you in control and means that there is total transparency as to the performance of your bonded ADSL. Obviously, we are here on the phone as well, and our UK based support staff are knowledgeable, friendly and always willing to help.

No we are not a reseller of bonded ADSL solutions provided by another company. There are an increasing number of companies entering the marketplace as suppliers of bonded ADSL, who are actually reselling a solution provided by another business.

Evolving Networks are not providing a resold solution, our bonded ADSL solutions are installed, provided and managed by ourselves. As a pioneer of bonded ADSL solutions, Evolving Networks are very experienced at delivering solutions to demanding organisations throughout the UK.

As we supply and manage each bonded ADSL solution ourselves, the level of support offered by Evolving Networks is second to none. Our industry leading Enterprise Management Portal delivers total transparency to our customers, giving full situational awareness to all customers. Being able to see the status and performance of your bonded ADSL solution at all times, as well as amount of data transferred gives all of our customers, peace of mind.

If you depend on your internet connection, speak to Evolving Networks to find out why we are bonded ADSL supplier of choice to the defence industry, and demanding users in both the public and private sectors.

Yes indeed, all bonded ADSL solutions delivered by Evolving Networks are supported by staff in our UK offices, and all management is included in the package. In fact, our support is one of the key factors that sets Evolving Networks apart from mass market bonded ADSL offerings.

Our bonded ADSL customers represent the most demanding users in the UK market place. Major defence contractors, public sector organisations and private sector companies who really depend on their internet connectivity, trust Evolving Networks to supply and manage their bonded ADSL.

And, apart from depending on their bonded ADSL internet link, our customers have one thing in common – they benefit from the best support offering in the market place.

Firstly, each and every customer has access to their own Enterprise Management Portal. This platform allows our bonded ADSL clients full situational awareness. The ability to see the status and throughput on their bonded ADSL solution in real time, 24 hours a day, wherever they are, is a standard feature enjoyed by all Evolving Networks clients.

In addition to delivering an industry leading level of transparency to our customers, and therefore peace of mind that everything is running smoothly, the same monitoring platform is keeping an eye on the network all the time. If anything affects the performance of a bonded ADSL link (a single ADSL line developing a fault for example) the first our customer’s know about it is when they are contacted by us – telling them that we are aware and working on fixing it.

The ability to offer true pro active support, and to give our clients complete transparency as to the status & performance of their bonded ADSL solution, is what ensures Evolving Networks becomes your trusted partner, not just your ISP.

Yes, if you want us to! Bonded ADSL solutions from Evolving Networks are delivered via a private network, with the bonding infrastructure housed on a resilient platform in our data centre. Evolving Networks do not rely on BT to deliver their bonded ADSL solutions, we do not resell BT broadband and we are not selling a MLPPP solution.

However, you will need a PSTN line (BT analogue line) for each ADSL tail that is provided to your site. In the event that there is a fault on the PSTN line, BT will only deal with their contracted party. This means that if we supply you with the PSTN lines as well as your bonded ADSL solution, Evolving Networks will be able to act as a single point of contact for ADSL and PSTN faults.

One of the key factors in a bonded ADSL solution from Evolving Networks is that even if there is a fault on a PSTN or ADSL service, you will not lose connectivity to your site. However, you can rest assured that Evolving Networks will be on the case and that your bonded ADSL service will not suffer in the meantime.